Thank you for shopping with Vera Explores! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

  1. Return Eligibility
    You may return an item within 7 days of receiving your order if:
  • The product is damaged, defective, or incorrect
  • The item is unused and in its original packaging
  • Proof of purchase is provided (order confirmation or receipt)
  1. How to Initiate a Return
    To request a return, please contact us within 7 days of receiving the item at:
    📧 [email protected]
    Please include the following details in your email:
  • Order number
  • Reason for return
  • Photos of the product (if damaged or incorrect)

Our team will respond within 2 business days with further instructions.

  1. Refunds
    Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days.
  • Shipping charges (if applicable) are non-refundable.
  1. Exchanges
    If you received a damaged or defective item and would prefer a replacement, we will process an exchange at no additional cost. Contact us within 7 days of delivery to arrange an exchange.
  2. Items Not Eligible for Return
  • Items returned after 7 days from the delivery date
  • Used, worn, or damaged items not due to our error
  • Clearance or final sale items (unless defective)
  1. Contact Us
    If you have questions about our Return and Refund Policy, please reach out to us at:
    📧 [email protected]

We appreciate your support and trust in Vera Explores.